"CSR: A Cornerstone of our Enduring Success"
At IndianOil, corporate social responsibility (CSR) has been the cornerstone of success right from inception in the year 1964. The Corporation’s objectives in this key performance area are enshrined in its Mission statement: "…to help enrich the quality of life of the community and preserve ecological balance and heritage through a strong environment conscience." which succinctly portrays the commitment of the Corporation to its Corporate Social Responsibility (CSR). CSR and working with the communities has been the cornerstone of success for IndianOil right from inception. The three thrust areas of the Corporation’s CSR initiatives are ‘Clean Drinking Water’, ‘Health & Medical Care’ and ‘Expansion of Education’. CSR projects are mostly undertaken in the vicinity of IndianOil’s installations or establishments for improving the quality of life of the community, which include marginalised groups viz., SCs, STs, OBCs, etc. IndianOil’s annual CSR budget has gradually increased from 0.5% of previous year’s net profit in 1991 to 2% of previous year’s retained profit effective 2009.

We at IndianOil have defined a set of core values for ourselves – Care, Innovation, Passion and Trust – to guide us in all we do. We take pride in being able to claim almost all our countrymen as our customers. That’s why, we coined the phrase, “IndianOil – India Inspired", in our corporate campaigns. Public corporations like IndianOil are essentially organs of society deploying significant public resources. We, therefore, are aware of the need to work beyond financial considerations and put in that little extra to ensure that we are perceived not just as corporate behemoths that exist for profits, but as wholesome entities created for the good of the society and for improving the quality of life of the communities we serve.

As a constructive partner in the communities in which it operates, IndianOil has been taking concrete action to realise its social responsibility objectives, thereby building value for its shareholders and customers. The Corporation respects human rights, values its employees, and invests in innovative technologies and solutions for sustainable energy flow and economic growth. In the past five decades, IndianOil has supported innumerable social and community initiatives in India. Touching the lives of millions of people positively by supporting environmental and health-care projects and social, cultural and educational programmes.

Besides focusing primarily on the welfare of economically and socially deprived sections of society, IndianOil also aims at developing techno-economically viable and environment-friendly products & services for the benefit of millions of its consumers, while at the same time ensuring the highest standards of safety and environment.

Sharing Profits

Every year, IndianOil sets aside a fixed portion of its profits for spreading smiles in millions of lives across the country through a comprehensive community welfare and development programme. About one-fourth of the community development funds are spent on the welfare of Scheduled Caste and Scheduled Tribe beneficiaries.

IndianOil has a concerted social responsibility programme to partner communities in health, family welfare, education, environment protection, providing potable water, sanitation, and empowerment of women and other marginalised groups. IndianOil has always been in the forefront in times of national emergencies. IndianOil People have time and again rallied to help victims of natural calamities, maintaining uninterrupted supply of petroleum products and contributing to relief and rehabilitation measures in cash and kind.

IndianOil’s community-focused initiatives include allotment of petrol/diesel station dealerships and LPG distributorships to beneficiaries from among Scheduled Castes, Scheduled Tribes, physically handicapped, ex-servicemen, war widows, etc. The Corporation has also unveiled kisan seva kendras as small-format retail outlets to reach quality products and services to people in the rural areas.

LPG Schemes

  • Provision of Common LPG Kitchen facilities in villages
  • Release of one-time grant to Below Poverty Line (BPL) families in the rural areas for release of new LPG connection under Rajiv Gandhi Gramin LPG Vitarak Yojana(RGGLV Yojana)

IndianOil Foundation:

IndianOil Foundation, a non-profit Trust, was formed in the year 2000 with an initial corpus of Rs 25 crore and a recurring annual contribution of Rs 10 crore to protect, preserve and promote national heritage monuments in collaboration with the Archaeological Survey of India (ASI) and National Culture Fund (NCF) of the Government of India. In the first phase, the following sites have been identified for developing tourist friendly facilities in the monument complex:

  • Konark Sun Temple, Odisha in Eastern Zone
  • Vaishali, Bihar in Eastern Zone
  • Kanheri Caves, Maharashtra in Western Zone
  • Khajuraho, Madhya Pradesh in Central Zone
  • Warangal Fort, Andhra Pradesh in Southern Zone
The projects for developing tourist friendly facilities at the above sites are in various stages of planning/execution.

The Corporation also supports a variety of endeavours in arts, culture, music and dance, apart from organising programmes on its own under the banners of IndianOil Art Exhibition, IndianOil Sangeet Sabha and IndianOil Kavi Sammelan.

Community Development:

The Community Development Programme adopts a multi-disciplinary approach incorporating health, family welfare, education, drinking water and sanitation, empowerment of women and other marginalized groups in the vicinity of our major installations. While utilising the Community Development Funds, more emphasis is laid on the projects for providing Clean Drinking Water, Health & Medical Care and Education.

The activities undertaken under the above three thrust areas are as under:

  • Providing Clean Drinking Water: Installation of hand pumps/bore well/tube wells/submersible pumps, construction of elevated water tanks, providing water tap connection, rainwater harvesting projects/kits, aquaguard water purifiers/water coolers to schools/community center etc.
  • Health & Medical Care: Organising Medical/Health Camps on Family Planning, Immunization, AIDS awareness, Pulse Polio, Eye, Blood Donation, Pre and Post-natal Care, Homeopathic Medicine etc., distribution of free condoms, providing anti-mosquito fogging treatment, toilets, medicines to primary health centres, mosquito nets, ambulances to Medical Centres/Hospitals/NGOs, hearing aids/wheel chairs to physically challenged, financial assistance to hospitals, medical equipments etc.
Besides the above, IndianOil also runs and maintains the following for the benefit of the local community:

    • Swarna Jayanti Samudaik Hospital, Raunchi Bangar, Mathura: IndianOil’s 50-bed Swarna Jayanti Samudaik Hospital (Village: Raunchi Bangar, Mathura, Uttar Pradesh) was established in 1999 to provide medical assistance to residents of nearby areas. This hospital also operates two mobile dispensaries to provide primary medical care in the nearby villages of Mathura Refinery. The hospital provides free treatment to the destitute and offers subsidized treatment to others. It has facilities viz. OPD, in-patient department for general medicine and surgery, emergency services, physiotherapy, trauma centre, ICU, burns center, diagnostic services, blood bank, etc. Out of 50-beds, 10 beds are designated for providing free treatment to the destitute. Annually, about 55,000 patients are treated in OPD and 3500 are treated as in-patients.
    • Assam Oil Division, Digboi: IndianOil’s 200-bed Assam Oil Division Hospital at Digboi, which was established in 1906, caters to a population of about two lakhs with catchment area extending to Arunachal Pradesh and nearby areas of the North East. This multi specialty tertiary care hospital has a 24-hours emergency centre, well equipped operation theatres, a burn unit, diagnostic services, telemedicine centre, substance abuse and treatment centre, blood bank, medical stores, morgue, etc. This hospital is recognized by the Medical Council of India for compulsory rotating internship and resident housemanship by National Board of Examinations for Diploma of National Board in Medicine and by Govt. of Assam for Radiographer and Laboratory Technician training. It offers specialized care and treatment at very nominal rates. This hospital also organizes free health camps of general and specialized nature as a part of community outreach services. Annually, this hospital checks about 1 lakh patients in OPD, 4000 patients for indoor admissions and conducts operative procedures on 2000 patients.
    • Assam Oil School of Nursing, Digboi:Assam Oil School of Nursing, Digboi was established in 1986. It offers professional nursing/midwifery courses to unemployed girls of the North East. The school offers 4 year Diploma in General Nursing and Midwifery. 20 girls are selected on merit every year through a written test. The students are paid monthly stipend and uniform and free accommodations are also provided. IndianOil also provides facilities viz. free medical treatment, routine and special care, immunization, health record maintenance, separate sick room and sick leave to the students. Till March 2013, 316 students have successfully completed the course and the placement record is 100%. IndianOil won the 2nd prize under the category PRSI National Award (CSR) instituted by Public Relations Society of India (PRSI) in September, 2012 for this project.
    • IndianOil (AOD) Industrial Training Centre, Digboi: Industrial Training Centre at IndianOil (AOD)-Digboi, under the aegis of National Council for Vocational Training (NCVT), offers 68 seats in various Industrial Trade disciplines. It offers a 3-year fresher trade course and specialization in fitter, electrician, turner, mechanic jobs. After completion of training, students become eligible to appear in All India Trade Test conducted by NCVT. On successful completion, students are awarded National Trade Certificate in the respective trades by NCVT. IndianOil also assists students for placement in many Public & Private sector organizations. Since inception, 1126 students have successfully completed various courses at this centre and have been absorbed in various Public & Private sector organizations.
    • IndianOil Sachal Swasthya Seva (Moblie Medical Units): In January 2012, IndianOil launched a primary mobile health care scheme titled ‘IndianOil Sachal Swasthya Seva’ for operating Mobile Medical Units(MMUs), linked to rural petrol pumps (called Kisan Seva Kendras or KSK) of IndianOil. In the pilot project, 52 MMUs have been launched in Andhra Pradesh and Uttar Pradesh covering 681 villages in 13 districts. Each MMU, with a 4-member team comprising a registered qualified Doctor, a pharmacist, a driver and a community mobilizer visits villages on a weekly basis. Patients are provided medical services and medicines free of cost. The MMUs are also used for conducting health awareness camps on Family Planning, Health & Hygiene, HIV/AIDS, etc. The Doctors also refer patients to nearby hospitals, as and when required. During the year, 12 MMUs were launched in Uttar Pradesh and 21 MMUs in Andhra Pradesh. Till March 2013, about 11 lakh patients have been treated by 52 MMUs in AP & UP. The Institute for Public Enterprises, Hyderabad has awarded IndianOil with Subir Raha Centre for Corporate Governance award during Dec. 2012 for health related CSR initiatives.
    • MOC With TATA Institute of Social Science, Mumbai: A Memorandum of Cooperation (MoC) was signed between IndianOil and Tata Institute of Social Science (TISS) to conduct Baseline Survey in about 280 villages in the vicinity of 40 units/locations of IndianOil across 21 states for Impact Assessment of various CSR projects and other CSR activities. The MoC will be valid for 24 months.
  • Expansion of Education: Providing financial assistance to schools for construction/renovation/repair of hostels, school buildings, classrooms etc., computers to schools, books, furniture, laboratory equipment, awards to meritorious students, scholarships to poor students, adult literacy programme, delivery vans for distribution of mid-day meals to Govt. School children, sponsoring/organizing rural sports/games, sports meets/events, supporting education and research activities etc.

IndianOil Scholarship Schemes:

  • IndianOil Educational Scholarship Schemes: IndianOil Education Scholarship Scheme, started in the year 1985 with 50 scholarships, has expanded to 2600 scholarships, which are awarded on merit-cum-means basis to support talent among the deserving students belonging to families with less than Rs 1 lakh gross annual family income. 50% scholarships are reserved for SC/ST/OBC students, 25% for girl students and 10% for Persons with Disabilities (PWD) in each category/ sub-category. While 600 scholarships are awarded for pursing professional courses like Engineering, MBBS and MBA, 2000 scholarships are awarded to students pursuing 10+/ITI courses.
    • "IndianOil Scholarships Scheme" for Graduate and Post-Graduate students:– Under the scheme total 600 scholarships (300 for Engineering, 200 for MBBS and 100 for MBA) are awarded every year @Rs.3000/- per month for all the four years for Engineering and Medical Courses and two years for Business Administration/Management courses.
    • “IndianOil Merit Scholarships Scheme” for 10+/ITI studies:– Under the scheme total 2000 scholarships are awarded to students pursuing 10+ courses/ITI every year @ Rs.1000/- per month for two years. 400 scholarships out of 2000 are allocated to deserving students from the North Eastern states, Andaman & Nicobar Islands along with Jammu & Kashmir.
  • IndianOil Sports Scholarship Scheme: IndianOil introduced a Sports Scholarship Scheme in the year 2006-07 for promising young sports persons representing State in team games and National ranking in others. At present,150 scholarships are awarded in 19 games/sports fields for junior players. In addition, cost of kit items, assistance towards travel, lodging etc. is also provided.

National Causes and Natural Calamities:

IndianOil responds proactively to provide aid and relief to the victims of any natural calamities like floods, tsunami, earthquake, cyclones etc. IndianOil also contributes for national causes in the benefit of the nation like setting up of educational institutions of national importance like the Rajiv Gandhi Institute of Petroleum Technology to promoting a cause like National Children’s Fund, Jansankhya Sthirtha Kosh etc.


As part of its environment-protection initiatives, IndianOil has invested close to Rs. 7,000 crore in state-of-the-art technologies at its refineries for production of green fuels meeting global standards. To further reduce dependence on precious petroleum products and secure the nation’s energy security, the Corporation is now in the process of commercialising various options in alternative fuels such as ethanol-blended petrol, biodiesel, and Hydrogen and Hydrogen-CNG.

With safety, health and environment protection high on its corporate agenda, IndianOil is committed to conducting business with a strong environment conscience, so as to ensure sustainable development, safe work places and enrichment of the quality of life of its employees, customers and the community. IndianOil is also committed to the Global Compact Programme of the United Nations and endeavours to abide by the 10 principles of the programme, some of which are already part of the Corporation’s Vision and Mission statements. It is the firm resolve of IndianOil People to move beyond business, touch every heart and fuel a billion dreams.

Corporate Social Responsibility

Sustainability Report 2013-14

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