SOCIAL AND RELATIONSHIP CAPITAL

We align our operations and vision with the Government of India’s ‘Aatmanirbhar Bharat,’ mission. We buy from local merchants and suppliers to help empower our country’s economy, and create livelihood opportunities. We believe in engaging regularly with our business partners to understand their perspectives and improve our performance. We maintain close coordination with our supplier and business partners across the value chain to ensure uninterrupted supplies to customers.

We also launched Traders’ and Schedulers’ Workbench (TSW), SAP module having provision of mapping contractual terms and obligation of gas sale, purchase and transmission. This module helps us in end-to-end tracing of gas molecule as well as in inventory management. Our E-site also helps us strengthen the organisation by providing the omni-channel customer connect, common interface, robust grievance management system and centralised data repository.

Investors and Shareholders

We are proactive in understanding and resolving the concerns of investors. We also empower our investors through effective financial resource management and proper capital allocation. The trust of our investors plays a critical role in sharpening our abilities to deliver good results.

We remain in constant touch with our investors to understand their aspirations and concerns through earnings call, press releases, meetings and conferences. Additionally, we have investor grievance mechanism to address the issues raised by our investors. Our ability to successfully engage with the investing community and our strong and transparent governance framework make our long-term relationship with our investors fruitful.

Government and Industrial Bodies

At IndianOil we regularly interact with multiple government bodies within our area of operation to maintain an open relationship with them. Working closely, whenever needed, we proactively participate in discussions with the government and associated regulatory bodies to bring forward issues that need discussion. We partner with them to strengthen the country’s energy security, develop and propagate clean energy. Through our operations, we contribute and promote various government initiatives, such as ‘Aatmanirbhar Bharat’, ‘Swachh Bharat Abhiyan’ and the Pradhan Mantri Ujjwala Yojana (PMUY). Aligned to the government’s ambitious target of building clean energy, we are regularly introducing products and improvising processes that contribute to the government’s goals.