Wide-ranging Interactions with all Stakeholders

Need and expectations

• Long-term and sustainable return on investments
• Constant growth in revenue and profitability
• Optimum debt-equity ratio
• Transparent and proper disclosure of strategy, value creation philosophy and resource management

Mode of engagement

• Public disclosures on website and stock exchanges
• Annual General Meeting
• Press briefing
• Social media

Value we create

We strive to provide sustainable return on investments to the providers of financial capital through dividend payment, share price appreciation, capital and interest payment. We also ensure proper disclosure of sustainability KPIs, and financial and non-financial factors that provide valuable information to investors

Need and expectations

• Superior quality, reliable andaffordable products and services
• Value-added products and services
• Timely resolution of queries andcomplaints
• Responsive communication onrelevant programmes and services

Mode of engagement

• Advertisements
• Corporate Website
• Mobile App (IndianOil ONE)
• Customer satisfaction survey
• Safety Clinics
• Customer care / grievance portal
• Social media

Value we create

We constantly create value for our customers through continuous supply of petroleum products and cater to market aspiration by continuously offering novel products and services. We ensure continuous and steady supply of services at fuel stations and timely redressal of complaints. We also provide timely and doorstep service to our B2B clients.

Need and expectations

• Fair and timely remuneration
• Reward, recognition and appreciation for performance
• Diverse, open, non-discriminatory and safe working environment
• Job security
• Opportunities to grow within the Company

Mode of engagement

• Annual employee satisfaction survey
• Grievance redressal / HR portal
• Electronic communications
• Conclaves, workshops, seminars and training programmes

Value we create

At IndianOil, we recognise our role as a responsible employer to provide a diverse, inclusive and rewarding working environment. We organise various training and development programmes for new and existing employees, while encouraging internal hiring and promotions.

Need and expectations

• Timely and transparent disclosure
• Compliance with rules
• Fair competition in the market
• Government and Regulatory Bodies formulate laws and regulations that we must comply with, while conducting our daily activities.
• Contribution towards national economic growth

Mode of engagement

• Official meetings / MoU reviews
• Monthly / periodic project updates
• Electronic communications
• Public disclosures
• Conclaves, seminars and events
• Inspection, audits and compliance reports
• Public disclosures on financial / ESG performance

Value we create

We contribute towards the country’s economic growth through payment of taxes, licence fees and investment in infrastructure development. We also align our activities with government initiatives such as ‘Make in India’ and ‘Aatmanirbhar Bharat’. Robust engagements with government and regulatory bodies enable us to participate in national and international policy formulations and contribute towards the establishment of regulatory frameworks.

Need and expectations

• Timely payments
• Adherence to laws and regulations
• Ethical and transparent code of conduct
• Quality products

Mode of engagement

• Annual dealer and distributor conventions
• Transporters’ meet
• Meetings with contractors / vendors
• Seminars and workshops

Value we create

We support our business partners in reducing their carbon footprint through automation and green energy solutions. We also support local employment through engagement with local contractors. Further, we undertake services from our business partners at fair terms, allowing individual businesses to grow and expand.

Need and expectations

• Employment creation and business opportunity
• Financial support
• Reduction of adverse environmental impact

Mode of engagement

• Need assessment surveys
• CSR activities
• Grievance redressal forums

Value we create

At IndianOil, we are committed to generating economic value that uplifts the community by addressing its needs and challenges. We constantly work towards minimising our environmental footprint and generating sustainable profit.

Through our CSR intervention, we focus on ‘providing safe drinking water and protection of water resources’, ‘healthcare and sanitation’, ‘education and employment enhancing vocational skills’, ‘rural development’, ‘environmental sustainability’ and ‘empowerment of women and socially/ economically backward groups’.