Collective Vision, Shared Responsibility

Strengthening Relationships through Constant Dialogue

We understand that effective and continuous communication with our stakeholders is vital for building trust and achieving positive outcomes. By empowering our employees, engaging with our customers, suppliers and investors, we are committed to creating a lasting legacy and a brighter future for the long-term. Through regular discussions on topics relevant to our operations and our impact on society, we actively involve our stakeholders in shaping and executing our strategy.

Investors and Shareholders

Our success is greatly influenced by the invaluable support and involvement of our investors and shareholders. They actively endorse and support our long-term strategy, centred on consistent value creation. We deeply appreciate and acknowledge their contribution to achieve our goals and objectives.

Need and Expectations

Growth and expansion strategy

Strong balance sheet

Ethical business conduct

Transparent disclosures

Frequency of Communication

Need based

Modes of Communication

Website

Annual meeting

Social media

Media articles, Interviews

SDGs Covered

Customers

Our customers are key stakeholders in our business. They inspire us to innovate and deliver solutions that address some of the most significant challenges faced by the world. Resting on synergistic effort, we strive to develop and deliver solutions that create a meaningful and sustainable impact.

Need and Expectations

Cost-effectiveness

Quality of product

Prompt resolution of enquiries and grievances.

Frequency of Communication

Continuous

Modes of Communication

Website

Customer satisfaction survey

Social media

Mobile application

Personalised SMS

Media articles, Interviews

SDGs Covered

Employees and Contractual Workers

Our workforce is the cornerstone of our organisation and we deeply value the contributions and well-being of our people. Ensuring their safety, health, and overall well-being is our utmost priority as we strive to create a work environment that is free from incidents and injuries. This commitment extends to our contractual workers as well and we strive to create a conducive working environment.

Need and Expectations

Inclusive, transparent, equitable, and secure working environment.

Employment stability and a harmonious work-life equilibrium.

Prospects for professional advancement

Frequency of Communication

Continuous

Modes of Communication

Regular team meetings

Training and development

Cultural events, workshops and seminars

Complaint resolution platform / Employee support portal.

Daily newsletter

Monthly in-house journal

SDGs Covered

Government and Regulatory Bodies

Government and regulatory bodies play a crucial role in ensuring the proper functioning of our business. Comprehending and adhering to compliance standards is of utmost importance to maintain our reputation and meet the expectations of our stakeholders. These regulations are integrated into our business practices and processes, forming an integral part of our day-to-day operations.

Need and Expectations

Ethical and transparent business conduct

Adherence to regulations

Providing high-quality and cost effective products and services.

Prompt and transparent disclosure

Frequency of Communication

Need based

Modes of Communication

Website

Workshops and conferences

Social media

Newspaper articles

SDGs Covered

Business Partners

Our business partners are vital to the success of our business. We are committed to establishing robust engagement with our key service providers, vendors, dealers and channel partners to foster a shared understanding of our respective approaches and goals. Through this collaborative approach, we promote effective communication and alignment, enabling our partners to fulfil specific requirements while providing us with valuable business insight. Moreover, this approach allows us to maintain appropriate oversight to ensure productivity and mutually beneficial relations.

Need and Expectations

Ethical procurement practices

Timely delivery and payments

Long-term contracts

Frequency of Communication

Need based

Modes of Communication

Dealers and distributors’ annual meet

Seminars and workshops

Transporters’ meet

Social media

Vendor meet

SDGs Covered

Communities and Society

Our engagement with society spans across various levels, reflecting our commitment to making a positive impact beyond our organisational boundaries. We actively participate in local community initiatives, forging strong collaborations with universities and research institutes to drive innovation and knowledge-sharing. By working hand-in-hand with various implementing agencies and civil society, we strive to contribute to the development of effective solutions for societal challenges.

Need and Expectations

Creating livelihood

Education, healthcare and hygiene

Skill development

Frequency of Communication

Need based

Modes of Communication

CSR initiatives

Assessment surveys

SDGs Covered