IndianOil has developed a cloud - based technology platform for on-demand fuel delivery service for industrial and commercial customers through approved fuel suppliers. The platform has been integrated with various payment options such as Debit/Credit Card, UPI, payment wallets as well as IndianOil’s XTRAPOWER Loyalty program. The platform will provide end-to-end fuel (diesel) delivery solution to the customers. The RFID/Geo-fencing/OTP based authorization protocols of the platform will ensure that delivery is made only to the intended customer with complete transparency.
The Fuel@Call technology platform is presently available in select markets. However, Corporation plans to extend the platform to all major industrial and commercial markets.
Order tracking facility – get order confirmation/delivery status on app/SMSs.
Check RSP (daily product price)
Schedule fuel delivery as per convenience
Make Payment (Prepaid/Postpaid using XTRAPOWER loyalty program)
Credit/Debit card payment after delivery.
Invoice for each delivery and online dashboard for reports
Transaction flow
With OTP authorisation
FAQs
Q: What is a Fuel@Call?
Fuel@Call is an initiative from Indian Oil Corporation Ltd for its customers to order diesel at their doorsteps. Customers can order fuel through mobile app and get the fuel delivered at their preferred location with convenience of online and pay on delivery options. The fuel is delivered through mobile bowsers designated by IndianOil.
Q: Is the facility of doorstep delivery of diesel through Fuel@Call app available to all customers?
The facility is presently available to industrial/commercial customers with stationary equipment such as DG sets or equipment used in construction and other activities. This facility is NOT available for refueling of vehicles, as per current statutory norms.
Q: How to book fuel from Mobile App?
Download Fuel@Call mobile app from Google Play Store or App Store, complete basic registration details. An OTP will be sent to the registered mobile number for validation. The registration will be completed once the OTP has been validated.
Log in to the mobile app with your credentials, add your asset details with GPS location and you are good to begin ordering for fuel at your doorstep.
Q: What are the payment options available?
Customers have multiple payment options such as e-wallets, credit/ debit cards, etc. A customer can also use his/her existing XTRAPOWER account as a prepaid/postpaid fuel option. Customers can also opt for Pay on delivery option where he/she can pay through cash or via credit/debit cards.
Q: Is it safe to use Fuel@Call app?
All transactions on Fuel@Call are encrypted at every stage and completely secure.
Q: What if I forget the password?
Click on ‘Forgot Password’ option on the app
Enter mobile number and submit to generate OTP
Enter the OTP received on registered mobile number
Set the new password
Q: I am unable to place my order. How do I resolve the issue?
Please check the error code or description. You can explain the error to the customer care executive or e-mail the same to the helpdesk with error code or screenshot of the error for any help. The customer care number and email IDs are available under Menu-Support-About Us section of the mobile app.
Q: What happens if my order is cancelled?
In cases of prepaid transactions, the complete amount will be refunded in to XTRAPOWER account if the order is cancelled before dispatch.
If order is cancelled after order is dispatched, cancellation fee of Rs 100/- will be debited from the XTRAPOWER account for prepaid transaction through XTRAPOWER, and the balance amount will be refunded.
In case of postpaid transaction, a cancellation fee of Rs. 100 will be charged to the customer if the order is cancelled after dispatch. The cancellation fee will be accrued till the time it is paid by customer or will be included in next order amount of the customer.
Q: How do I choose my preferred supplier?
Customer will be prompted to choose their preferred fuel supplier, while registering on the mobile app.
Q: How can I track my order?
Order details with current status of the selected order will be displayed under the ‘My Order’ section of the app.
Q: Why should I register for the IndianOil’s XTRAPOWER Loyalty Program?
The XTRAPOWER Loyalty Program offers incentive and several other benefits to the customers. For details visit www.iocxtrapower.com
Q: How is the delivered quantity ensured?
The dispensing unit is certified by the government approved Weights & Measures department. Fuel is delivered to the customer specified locations through Geofencing, only after the customer has been authenticated through OTP/RFID Tag.
Q: How can I reach customer support?
Dial Customer Care Number - 1800 2090 247 and select option 6
Hyperlinking Policy
Links to external websites/portals
At many places in this website, you shall find links to other websites/portals. The links have been placed for your convenience. IndianOil is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages.
When you select a link to an external website, you shall be leaving IndianOil's website and shall be subject to the privacy and security policies of the owners/sponsors of the outside website(s).
IndianOil cannot authorise the use of copyrighted material contained in the linked website(s). Users are advised to request for such authorisation from the owners of the linked website(s).
Links to IndianOil Website from other websites
Prior permission is required before hyperlinks are directed from any website/portal to this site. Permission for the same, stating the nature of the content on the pages from where the link has to be given and the exact language of the Hyperlink, should be obtained by sending a request to our Corporate Office. Please visit the Contact Us page of our website for more information.
Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this site must load into a newly opened browser window of the user.
Hyperlinking Policy
Links to external websites/portals
At many places in this website, you shall find links to other websites/portals. The links have been placed for your convenience. IndianOil is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages.
When you select a link to an external website, you shall be leaving IndianOil's website and shall be subject to the privacy and security policies of the owners/sponsors of the outside website(s).
IndianOil cannot authorise the use of copyrighted material contained in the linked website(s). Users are advised to request for such authorisation from the owners of the linked website(s).
Links to IndianOil Website from other websites
Prior permission is required before hyperlinks are directed from any website/portal to this site. Permission for the same, stating the nature of the content on the pages from where the link has to be given and the exact language of the Hyperlink, should be obtained by sending a request to our Corporate Office. Please visit the Contact Us page of our website for more information.
Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this site must load into a newly opened browser window of the user.
Terms of Use
The following terms and conditions will be deemed to have been accepted by the User on usage of the website www.iocl.com. You are requested to read them carefully before you use the services of this site.
The term User shall refer to the user who is browsing the site. The term IndianOil shall refer to Indian Oil Corporation Limited. The term Site refers to www.iocl.com owned and monitored by IndianOil.
By using the Site, you agree to follow and be bound by the following terms and conditions concerning your use of the Site. IndianOil may revise the Terms of Use at any time without notice to you. Areas of the Site may have different terms of use posted. If there is a conflict between the Terms of Use and terms of use posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site.
ndianOil may terminate User's access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. IndianOil may monitor access to the Site.
All content present on this site is the exclusive property of IndianOil. The software, text, images, graphics, video and audio used on this site belong to IndianOil. No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from IndianOil. All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. IndianOil is a registered trademark of Indian Oil Corporation Ltd. This trademark may not be used in any manner without prior written consent from IndianOil.
IndianOil does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to any information, data, statements or products made available on the Site.
The Site, and all content, materials, information, software, products and services provided on the Site, are provided on an "as is" and "as available" basis. IndianOil expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
IndianOil shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the Site.
IndianOil may change or discontinue any aspect of its website at any time, including, its content or features. IndianOil reserves the right to change the terms and conditions applicable to use of the Site. Such changes shall be effective immediately upon notice, which shall be placed on the Site.
In no event will IndianOil be liable for damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use IndianOil's website, or any information provided on the website, or in the Products any claim attributable to errors, omissions or other inaccuracies in the Product or interpretations thereof. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to the User.
User agrees to indemnify, defend and hold IndianOil harmless from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, arising out of or relating to any misuse by the User of the content and services provided on the Site.
The information contained in the Site has been obtained from sources believed to be reliable. IndianOil disclaims all warranties as to the accuracy, completeness or adequacy of such information.
IndianOil makes no warranty that: (a) the Site will meet your requirements; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Site or any services offered through the Site will be accurate or reliable.
The User's right to privacy is of paramount importance to IndianOil. Any information provided by the User will not be shared with any third party. IndianOil reserves the right to use the information to provide the User a more personalized online experience.
The Site provides links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that IndianOil is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. IndianOil is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. IndianOil is not responsible for any loss or damage of any sort User may incur from dealing with any third party.
Terms of Use
The following terms and conditions will be deemed to have been accepted by the User on usage of the website www.iocl.com. You are requested to read them carefully before you use the services of this site.
The term User shall refer to the user who is browsing the site. The term IndianOil shall refer to Indian Oil Corporation Limited. The term Site refers to www.iocl.com owned and monitored by IndianOil.
By using the Site, you agree to follow and be bound by the following terms and conditions concerning your use of the Site. IndianOil may revise the Terms of Use at any time without notice to you. Areas of the Site may have different terms of use posted. If there is a conflict between the Terms of Use and terms of use posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site.
ndianOil may terminate User's access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. IndianOil may monitor access to the Site.
All content present on this site is the exclusive property of IndianOil. The software, text, images, graphics, video and audio used on this site belong to IndianOil. No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from IndianOil. All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. IndianOil is a registered trademark of Indian Oil Corporation Ltd. This trademark may not be used in any manner without prior written consent from IndianOil.
IndianOil does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to any information, data, statements or products made available on the Site.
The Site, and all content, materials, information, software, products and services provided on the Site, are provided on an "as is" and "as available" basis. IndianOil expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
IndianOil shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the Site.
IndianOil may change or discontinue any aspect of its website at any time, including, its content or features. IndianOil reserves the right to change the terms and conditions applicable to use of the Site. Such changes shall be effective immediately upon notice, which shall be placed on the Site.
In no event will IndianOil be liable for damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use IndianOil's website, or any information provided on the website, or in the Products any claim attributable to errors, omissions or other inaccuracies in the Product or interpretations thereof. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to the User.
User agrees to indemnify, defend and hold IndianOil harmless from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, arising out of or relating to any misuse by the User of the content and services provided on the Site.
The information contained in the Site has been obtained from sources believed to be reliable. IndianOil disclaims all warranties as to the accuracy, completeness or adequacy of such information.
IndianOil makes no warranty that: (a) the Site will meet your requirements; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Site or any services offered through the Site will be accurate or reliable.
The User's right to privacy is of paramount importance to IndianOil. Any information provided by the User will not be shared with any third party. IndianOil reserves the right to use the information to provide the User a more personalized online experience.
The Site provides links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that IndianOil is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. IndianOil is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. IndianOil is not responsible for any loss or damage of any sort User may incur from dealing with any third party.
Data Privacy Policy
GRIEVANCE OFFICER
In accordance with the Indian Information Technology Act 2000 and the rules notified
thereunder, the contact details of the Grievance Officer are provided below:
Sh. Abhinav Bhatt,
Corporate Business Technology Centre,
Indian Oil Institute of Petroleum Management Campus,
Plot No. 83, Institutional Area,
Sector 18, Gurugram,
Haryana – 122001
Click here to view IndianOil's Data Privacy Policy (Offline Data Collection).
Click here to view IndianOil's Data Privacy Policy (Online Data Collection).
CHANGES TO THIS PRIVACY POLICY
The Policy is subject to modifications from time to time. If IOCL decides to change this Policy, IOCL shall publish the modified Policy on its website.
Data Privacy Policy
GRIEVANCE OFFICER
In accordance with the Indian Information Technology Act 2000 and the rules notified
thereunder, the contact details of the Grievance Officer are provided below:
Sh. Abhinav Bhatt,
Corporate Business Technology Centre,
Indian Oil Institute of Petroleum Management Campus,
Plot No. 83, Institutional Area,
Sector 18, Gurugram,
Haryana – 122001
Click here to view IndianOil's Data Privacy Policy (Offline Data Collection).
Click here to view IndianOil's Data Privacy Policy (Online Data Collection).
CHANGES TO THIS PRIVACY POLICY
The Policy is subject to modifications from time to time. If IOCL decides to change this Policy, IOCL shall publish the modified Policy on its website.
Copyright Policy
All content, designs, logos, images, and materials displayed on this website are protected by copyright and other intellectual property laws. Unauthorized reproduction, distribution, or modification of any content from this site is strictly prohibited and may result in legal action.
Prohibition of Design and Layout Replication
We kindly remind our users, visitors, and third parties that replicating, copying, or imitating our website’s design, layout, or any distinctive features without explicit authorization is strictly prohibited. This includes, but is not limited to:
Replicating the visual design or layout of our webpages.
Copying or mimicking our unique combination of colors, fonts, graphical elements, or navigational elements.
Reproducing our website’s structure, organization, or presentation.
Using any automated tools, software, or manual methods to replicate or copy any aspect of our website’s design or layout
Copyright Infringement Notice
We take copyright infringement seriously and will pursue appropriate legal action against those who infringe upon our intellectual property rights.
Conclusion
We appreciate your understanding and compliance with our Copyright Policy. By accessing or using our website, you agree to abide by these copyright protections and refrain from unauthorized replication or copying of our design and layout.
Thank you for visiting!
Copyright Policy
All content, designs, logos, images, and materials displayed on this website are protected by copyright and other intellectual property laws. Unauthorized reproduction, distribution, or modification of any content from this site is strictly prohibited and may result in legal action.
Prohibition of Design and Layout Replication
We kindly remind our users, visitors, and third parties that replicating, copying, or imitating our website’s design, layout, or any distinctive features without explicit authorization is strictly prohibited. This includes, but is not limited to:
Replicating the visual design or layout of our webpages.
Copying or mimicking our unique combination of colors, fonts, graphical elements, or navigational elements.
Reproducing our website’s structure, organization, or presentation.
Using any automated tools, software, or manual methods to replicate or copy any aspect of our website’s design or layout
Copyright Infringement Notice
We take copyright infringement seriously and will pursue appropriate legal action against those who infringe upon our intellectual property rights.
Conclusion
We appreciate your understanding and compliance with our Copyright Policy. By accessing or using our website, you agree to abide by these copyright protections and refrain from unauthorized replication or copying of our design and layout.
