Information Manual

(Pursuant To Section 4 (1) (B) of the Right to Information Act, 2005)

IndianOil Bhavan
G-9, Ali Yavar Jung Marg
Bandra(E), Mumbai-400 051

Chapter Particulars
Chapter-I Particulars of Organisation, Its Functions and Duties
Chapter-II Powers and Duties of Officers & Workmen
Chapter-III Procedures followed in the Decision-Making Process, Including Channels of Supervision and Accountability
Chapter-IV The Norms set for Discharge of Functions
Chapter-V The Rules, Regulations, Instructions, Manuals and Records held by the company or under its control or used by its employess for Discharge of Functions
Chapter-VI Statement of categories of Documents that are held by the company or under its control
Chapter-VII Particulars of Arrangement for consultation with the members of the public in relation to the formulation of policy or Implementation Thereof
Chapter-VIII Statement on the board & Sub Committees of the board and other committees
Chapter-IX Directory of Officers and Workmen
Chapter-X Statement of Monthly Remuneration of Officers and Workmen including the System of Compensation
Chapter-XI Budget Allocation and Expenditure
Chapter-XII Manner of Execution of Subsidy Programmes, including the Amounts Allocated and the Details of Beneficiaries of Such Programmes
Chapter-XIII Particulars of Recipients of Concessions, Permits or Authorisat- Ions granted by it
Chapter-XIV Details of Information available or held in Electronic Form
Chapter-XV Procedure For Seeking Information From Indianoil
Chapter-XVI Names, Designation and other particulars of Central Public Information Offficers
Chapter-XVII Training of CPIO/APIO


Particulars of Organisation, Its Functions and Duties

Particulars of organisation

Date of incorporation: 30th June, 1959 as Indian Oil Company Ltd. Upon merger with Indian Refineries Ltd. on 01.09.1964, name of the company was changed to Indian Oil Corporation Ltd.
Type of Company Government Company as defined under Section 2(45) of the Companies Act, 2013.
Administrative Ministry Ministry of Petroleum & Natural Gas, Government of India.
Details of Disinvestments The Govt. of India was holding the entire Paid- up Share Capital of the Company till 1994-95. Subsequently the Govt. of India disinvested its shareholding in IndianOil at various point in time.
Shareholding Pattern To view the latest shareholding pattern of the company. please click on the link
Listing with Stock Exchanges The equity shares of the company are listed on BSE Ltd. (Script code: 530965) & National Stock Exchange of India Limited (Script code: IOC). The share price details can be accessed on the following link of the Stock Exchanges
Share Capital The shares are compulsorily traded in the dematerialized form. The company has an agreement with NSDL and CDSL to enable the shareholders to deal in the shares of the company in dematerialized form. The ISIN No. for the purpose of dematerialisation is INE 242A01010.
The details of equity share capital as on 31.03.2021 is given below:
i) ) Authorised Share Capital : Rs.15000.00 crores
ii) Issued, Subscribed & Paid-up : Rs. 9414.16 crores

(A) Corporate Mission:

IndianOil nurtures the core values of Care, Innovation, Passion & Trust across the organization in order the deliver value to its stakeholders. Company setting high standards for ethics and value, people leading with passion to excel, Pioneering the Sprit of creativity and research, caring for the environment and community, harnessing frontier technology and Fostering relationships for life time.

(B) Business Operations :


The group refining capacity is 80.55 million metric tonnes per annum (MMTPA, .i.e. 1.62 million barrels per day approx.). IndianOil is operating the oldest refinery of Asia in Digboi and the youngest & one of the most modern refineries of the country in Paradip.

IndianOil refineries process all major indigenous crude oil plus over more than 100 types of imported crude oil, from which it produces more than 70 types of petroleum products, ranging from distillates, such as LPG, Naphtha and Motor Spirit, ATF and HSD, to heavy ends such as furnace oil, Marpol FO and Bitumen of different grades. The diverse configuration with petrochemical integration of refineries allows IndianOil refineries to produce petrochemicals such as LAB , PTA and Polypropylene and speciality products like LOBS and Wax. As a continuous effort towards improvement of product pattern, product quality, improvement of energy efficiency as well as to meet the dynamic environmental emission norms and to improve profit margin, IndianOil refineries have adopted most modern technologies in line with the latest worldwide developments in the field of petroleum refining and petrochemicals production. The flexibility of processing capability allows IndianOil to vary both its crude oil inputs and petroleum product outputs to achieve the company’s desired production mix.

IndianOil refineries are fully equipped to meet the current environmental norms in relation to product specifications in the country and are being constantly modernized and upgraded to be able to meet all future environment regulatory requirements. IndianOil refineries are now supplying BS VI grade fuels to the country. IndianOil refineries at Gujarat & Haldia are also one of the first refineries to produce and make available IMO 2020 compliant 0.5% Sulphur Marpol Grade Furnace Oil. Also all the IOC refineries are now producing and make available XP100 superior grade MS having 100 RON.


Indian Oil Corporation owns and operates the largest network of crude oil and petroleum product pipelines in India. The total network of pipelines is 15,007 km with a capacity of 94.56 million metric tonnes per annum and 21.69 Million Metric Standard Cubic Meter per day. Pipelines Division has achieved liquid throughput of 75.9 Million Metric Tonne. The company’s pipelines are well positioned to supply petroleum products from its refineries and India’s ports to high demand states all over India.


IndianOil accounts for about 44% petroleum products market share. The company reaches its products to every nook and corner of the country, directly to bulk customers and via a network of retail outlets and dealers/distributors to retail customers.

The company’s overall distribution network encompasses over 52 thousand customer touch points incorporating its own supply locations as well as retail outlets, consumer pumps, LPG distributors, etc., the substantial majority of which are governed by dealership agreements. Products are transported to the distribution points by pipeline, ocean tankers, rail tank wagons and road tank trucks

Sl.No. Particulars IOC (Nos.)
1. Terminal/Depots 118
2. LPG Bottling Plants 95
3. AFS 121
4. Mathura Refinery 29.09.2020
5. Retail Outlets ( incl. Rural ROs-KSKs) 3206
6. LPG Distributors 12726
7. SKO/LDO Dealers 3871
8. Consumer Pump 6885
Total 55878

Research And Development

"The state-of-the-art IndianOil R&D Centre is located on a sprawling 65-acre campus in Faridabad, Haryana on the outskirts of the National Capital. Established in the year 1972 for development of lube as well as refining process technologies, it has completed 50 years of glorious service to the nation.

Over these years, R&D established itself as a major technological development centre of international repute in the downstream areas of lubricants, pipelines, refining and waste to energy processes. Apart from carrying out research in these areas, IndianOil R&D is also pursuing pioneering work in promising & futuristic Alternate Energy segments like Bio-Energy, Solar Energy, Hydrogen, Energy Storage, Battery, CCU Technologies, etc.

An impressive array of most advanced equipment is available to experienced researchers and scientists round-the-clock.

The R&D campus has also been awarded with coveted IGBC Green Council Building Platinum Certification.

Developing more than 5000 formulations over the years, it has successfully perfected the state-of-the-art lube formulation technology meeting latest national and international specifications with approvals from major original equipment manufacturers. IndianOil is marketing more than 800 commercial grades of lubricants, under the brand name "SERVO", based on its own technology developed by R&D and is one among the six worldwide technology holders of marine oil technology.

Its rich reservoir of highly qualified/ specialized scientific and technical manpower has elevated the centre to global status. The vibrant and innovative research at the centre has led to many technological innovations, some of which have received prestigious national and international awards. INDMAX, OCTAMAX, AmyleMax®, indeDiesel®, INDICAT, INDEcoP2F, etc., are few of them. Recently R&D Centre has crossed the milestone of filing 1294 patents in 2020-21.

The Centre has taken up a pilot project for demonstration of Hydrogen spiked CNG as fuel in BS IV CNG buses in Delhi. 50 CNG buses are operating on HCNG fuel in Delhi wherein HCNG is getting refuelled through a 4 tonnes per day production plant based on R&D’s patented compact reforming technology. The initial findings of the study are extremely encouraging and results of the trial will be apprised to the Hon’ble Supreme Court. The Centre is also well on-course to set up ~1 tonne of Hydrogen per day pilot plants based on 4 innovative concepts to refuel 15 fuel cell buses.

To give fillip to our journey of energy transition, the roots of our 2nd R&D campus are getting nurtured wherein Centres of Excellence (COE) covering the areas of Nanotechnology, Material cum Corrosion research, Bio-energy & Alternate forms of energy including Solar will be set up."

Exploration And Production

IndianOil foray in the upstream business, both overseas and domestic, have now started yielding dividends. IndianOil presence in the upstream sector within the country got a boost, when IndianOil was awarded a Block in Cauvery Basin in Tamil Nadu with 100% Participating Interest (PI).


The Petrochemicals vertical has continued to retain its competitive edge by developing new, high performance grades and obtaining OEM approvals. With the commissioning of Polypropylene Plant at Paradip, Indian Oil will be looking to reduce logistics costs, while increasing market share.


With the Govt. of India thrust on increasing share of Natural Gas to 15% of the primary energy mix by 2030, IndianOil has accelerated its activities in this segment with the commissioning of 5 MMTPA LNG Import Terminal at Ennore and by operating / implementing & developing CGD network in 40 GAs along with its two JVCs.

Overseas- Downstream Marketing

IndianOil's global footprint too is growing rapidly. In addition to established businesses in Sri Lanka, Mauritius and UAE, IndianOil now have offices in Nepal, Myanmar & Bangladesh as well. IndianOil is leveraging its strength in downstream marketing to explore new opportunities and meaningful collaborations through these overseas ventures.

(C) Functions & duties

Indian Oil Corporation Ltd. has been established to carry out the objectives specified in the Memorandum & Articles of Association of the Company. The main activities of IndianOil are refining, transporting and marketing of petroleum products


A major diversified, transnational, integrated energy company, with national leadership and a strong environment conscience, playing a national role in oil security & public distribution


To serve the national interests in oil and related sectors in accordance and consistent with Government policies.

To ensure maintenance of continuous and smooth supplies of petroleum products by way of crude oil refining, transportation and marketing activities and to provide appropriate assistance to consumers to conserve and use petroleum products efficiently.

To enhance the country’s self-sufficiency in crude oil refining and build expertise in laying of crude oil and petroleum product pipelines.

To further enhance marketing infrastructure and reseller network for providing assured service to customers throughout the country.

To create a strong research & development base in refinery processes, product formulations, pipeline transportation and alternative fuels with a view to minimising/eliminating imports and to have next generation products.

To optimise utilisation of refining capacity and maximise distillate yield and gross refining margin.

To maximise utilisation of the existing facilities for improving efficiency and increasing productivity.

To minimise fuel consumption and hydrocarbon loss in refineries and stock loss in marketing operations to effect energy conservation.

To earn a reasonable rate of return on investment.

To avail of all viable opportunities, both national and global, arising out of the Government of India’s policy of liberalisation and reforms.

To achieve higher growth through mergers, acquisitions, integration and diversification by harnessing new business opportunities in oil exploration & production, petrochemicals, natural gas and downstream opportunities overseas.

To inculcate strong ‘core values’ among the employees and continuously update skill sets for full exploitation of the new business opportunities.

To develop operational synergies with subsidiaries and joint ventures and continuously engage across the hydrocarbon value chain for the benefit of society at large.


To provide prompt, courteous and efficient service and quality products at competitive prices

Towards suppliers

To ensure prompt dealings with integrity, impartiality and courtesy and help promote ancillary industries.

Towards employees

To develop their capabilities and facilitate their advancement through appropriate training and career planning.

To have fair dealings with recognised representatives of employees in pursuance of healthy industrial relations practices and sound personnel policies.

Towards community

To develop techno-economically viable and environment-friendly products.

To maintain the highest standards in respect of safety, environment protection and occupational health at all production units.

Towards Defence Services

To maintain adequate supplies to Defence and other para-military services during normal as well as emergency situations.

Financial Objectives

To ensure adequate return on the capital employed and maintain a reasonable annual dividend on equity capital.

To ensure maximum economy in expenditure.

To manage and operate all facilities in an efficient manner so as to generate adequate internal resources to meet revenue cost and requirements for project investment, without budgetary support.

To develop long-term corporate plans to provide for adequate growth of the Corporation’s business.

To reduce the cost of production of petroleum products by means of systematic cost control measures and thereby sustain market leadership through cost-competitiveness.

To complete all planned projects within the scheduled time and approved cost.


Powers and Duties of Officers & Workmen

The powers & duties of the officers and workmen of the Company are derived mainly from job descriptions, manuals, terms and conditions of appointment and Delegation of Authorities enunciated by the Corporation. The officers & workmen of the Company are appointed for carrying out the business operations of the Company, which are in line with the objectives specified in the Memorandum of Association of the Company.

While discharging duties and responsibilities, officers & workmen of the Company are complying with the applicable provisions of statutes and rules and regulations framed thereunder.


Procedures followed in the Decision-Making Process, Including Channels of Supervision and Accountability.

The decisions making process of the Company follows the following Channel





Click here to view IndianOil's Organisation Chart

Overall management of the Company is vested with the Board of Directors of the Company. The Board of Directors is the highest decision-making body within the Company.

As per the provisions of the Companies Act, 2013 certain matters require the approval of the shareholders of the Company in General Meeting.

The Board of Directors is accountable to the shareholders of the Company, which is the ultimate authority of a Company. IndianOil being a Public Sector Enterprise (PSE), the Board of Directors of the Company is also accountable to Government of India.

The day-to-day management of the Company is entrusted on the Chairman and the Functional Directors and other Officers of the Company. The Board of Directors has delegated powers to the Chairman, Functional Directors, who have in turn delegated powers to the Executives of the Company through Delegation of Powers. The Chairman, Functional Directors and other officers exercise their decision-making powers as per this delegation of powers.

The Chairman, Functional Directors and other Executives are accountable to Board of Directors for proper discharge of their duties & responsibilities.

The powers, which are not delegated, are exercised by the Board of Directors subject to the restrictions and provisions of the Companies Act, 2013.


The Norms Set for Discharge of Functions

The company has its Article of Association and well defined procedure and guidelines in the form of delegation of powers, laid down policies and guidelines, manuals, compliance of provisions of various statutes , rules and regulations, guidelines of Department of Public Enterprises, guidelines of Chief Vigilance Commission , listing Agreement of Stock Exchanges and rules and regulations of SEBI for smooth operations of the Company.


The Rules, Regulations, Instructions, Manuals and Records held by the Company or under its control or used by its Employess for Discharge of Functions

The overall objectives and framework of rules and regulations of the Company is laid down in the Memorandum and Articles of Association of the Company. Each Department of the Company, while discharging its functions, is guided by manuals, policy and guidelines, which are periodically reviewed and updated. The conduct of the employees is regulated by the Employees’ (Conduct, Discipline and Appeal Rules) and Standing Orders. In addition, the Company follows the directives and guidelines issued by the Government of India on various matters. The operations of the Company is also guided by the Memorandum of Understanding entered into with the Government of India.


Statement of Categories of Documents that are held by the Company or under its control

The Company maintains various statutory documents, registers, books, licenses, Various finctional HR Manual, Accounting Manual, Corporate IT Policy, Material Management Manual, SAP Manual, Engineering Manual, Safety Manual, Health awareness & occupational Health Manual, Vigilance Manual, agreement etc. for the business operation of the Company, as required under various statutes, rules and regulation as well as Delegation of authorities for the smooth functioning of the Company.


Particulars of Arrangement for Consultation with the Members of the Public in relation to the Formulation of Policy or Implementation Thereof

IndianOil is a Commercial Organisation and policies formulated by it relate to its internal management and therefore, there is no requirement for consultation with the members of the Public prior to formulation of its internal policies. However, internal policies of the Company are formulated in compliance with the applicable provisions of the statutes, rules and regulations etc.

The members of the public, who are dealing with the Company in its business transaction have any complaints/ grievances, they can approach through e-mail or through the concerned officers for redressal as hosted in the web-site


Statement on the Board & Sub Committees of the Board and other Committees

The Management of the Company is vested with the Board of Directors. In terms of the Articles of Association of the Company, the Company can have minimum three Directors and maximum Twenty Two Directors. The Board comprises of Functional Directors, Govt. Nominee Directors and Independent Directors (which also include woman Director). The Board has constituted various committees with specific powers and distinct roles and responsibilities. The names of the Board of Directors can be accessed on the web-site

The meeting of the Board of Director and Committees of the Board are not accessible for public. Similarly the Minutes Books of the Board of Directors and Committees of the Board are not open for inspection by public.


Directory of Officers and Workmen

IndianOil’s Employee strength (as on 31st March, 2021) is 31648, out of which 17762 are in the officer cadre. Grade-wise number of officers and workmen are given below:

Grade Ref.(CO+BD) PL R&D Mktg.+IBP+ AOD Mktg. Total
832 34 0 22 888
889 40 6 44 979
573 35 1 1239 1848
1252 141 5 1993 3391
1178 96 6 870 2150
1989 148 0 622 2759
166 238 0 396 800
7 47 0 629 683
3 88 0 297 388
Total 6889 867 18 6112 13886
I 47 16 5 46 114
H 120 36 13 131 300
G 243 73 19 371 706
F 390 126 23 720 1259
E 384 124 41 842 1391
D 734 161 52 942 1889
C 1517 345 92 1355 3309
B 1652 765 70 1854 4341
A1 1254 530 114 1787 3685
A 286 77 9 386 758
AO 4 4 0 2 10
Total 6631 2257 438 8436 17762
Grand Total 13520 3124 456 14548 31648


Statement Of Monthly Remuneration Of Officers And Workmen Including The System Of Compensation

The remuneration of the Officers of the Company is governed by the guidelines of the Department of Public Enterprises, Government of India. The pay scales of officers are of Industrial DA pattern.

- Grade Typical Designation Pay Scale
Officers Ao Assistant Officer / Assistant Engineer Rs.40,000 – 1,40,000/-
Officers A Officer / Engineer Rs.50,000 – 1,60,000/-
Officers A1 Senior Officer/ Senior Engineer Rs.60,000 – 1,80,000/-
Officers B Assistant Manager Rs.70,000 – 2,00,000/-
Officers C Manager Rs.80,000 – 2,20,000/-
Officers D Senior Manager Rs.90,000 – 2,40,000/-
Officers E Chief Manager Rs.1,00,000 – 2,60,000/-
Officers F Dy. General Manager Rs.1,20,000 - 2,80,000/-
Officers G General Manager Rs.1,20,000 - 2,80,000/-
Officers H Chief General Manager Rs.1,20,000 - 2,80,000/-
Officers I Executive Director Rs.1,50,000 – 3,00,000/-
Officers Director (Schedule A) Director Rs.1,80,000 – 3,40,000/-
Officers Chairman (Schedule A) Chairman Rs.2,00,000 – 3,70,000/-

The remunerations of workmen are fixed through negotiations with Workmen’s Union subject to the overall guidelines of Department of Public Enterprises, Government of India. The Existing Pay Scales w.e.f. 01.01.2017 are provided below:

- Grades
(Refineries, Pipelines, R&D and AOD)
Pay Scale Grades (Marketing/IBP) Pay Scale
Workmen I 23000-78000 I 23000-78000
Workmen II 23500 - 85000 - -
Workmen III 24000-95000 II 24000-95000
Workmen IV 25000-105000 III 25000-105000
Workmen V 26500 - 116000 IV 26500-116000
Workmen VI 29000-132000 V 29000-132000
Workmen VII 32000-142000 - -
Workmen VIII 35000-157000 VI 35000-157000
Workmen IX 38000 - 167000 VII 38000-167000

Note: In addition to the above, Dearness Allowance, House Rent Allowance, Medical Reimbursement, Leave Travel Concession, Superannuation Benefits, etc. are provided as per the Company’s rules from time to time.


Budget Allocation and Expenditure

Details of capital expenditure are as under :

    BE RE Actual Total  
  Year Plan Non Plan Plan Non Plan Plan Non Plan BE RE Actual
Gross Basis 2018-19 19,748.00 3,114.00 22,728.00 2,854.00 25146.00 3,062.00  22862.00 25582.00 28208.00 Actual figure is upto December 2021
Net Basis 2019-20 22,078.00 3,006.00 21845.00 3051.00 26,270.00 5,151.00 25,084.00 24,895.00 31,421.00
Net Basis 2020-21 23,215.00 3,018.00 23,096.00 3,209.00 24,046.00 3,148.00 26,233.00 26,306.00 27,194.00
Net Basis 2021-22 24,119 4,429 28,547

Details of revenue expenditure are as under :

  Original Budget Revised Budget Autal Original Budget
Year 2019-20 2019-20 2019-20 2020-21
Amt. In crores 25,469 24,378 21,376 25,749

Note: the above includes Exchange Gain/Loss, MTM etc.


Manner of Execution of Subsidy Programmes, including the amounts allocated and the details of Beneficiaries of such programmes

Indian Oil Corporation Ltd. does not have any subsidy schemes / programmes for public.

However, IndianOil earmarks substantial funds for donations, contributions and community development activities besides contribution to the Prime Minister’s Relief Fund from time to time on the happening of any calamity. IndianOil also provides scholarships for meritorious students from economically weaker sections of society for pursuing professional and technical courses in various disciplines.


Particulars of Recipients of Concessions, Permits or Authorisations granted by it

IndianOil does not grant any concession, permits or authorisation.


Details of information available or held in Electronic Form

The information relating to Company Profile / Business, Products, Services, Financial Performance, Shareholding Pattern etc. is available at the Company’s website at


Procedure For Seeking Information From Indianoil

Interested people can visit the website for desired information. If the required information is not available on the website they can send email to CPIO at email id uditjain[at]indianoil[dot]in seeking the required information as per RTI Act, 2005. If the required information is available same shall be provided within prescribed time as per act.

Any citizen of India who desires to obtain any information under the Right to Information Act, 2005 (Act) may make a request preferably in the application format in writing or through electronic means to the Public Information Officer/Assistant Public Information Officer.


In accordance to directive given in the Gazette notification issued by Deptt. of Personnel & Training, Ministry of Personnel, Public Grievances and Pension, Govt. of India, vide no. 34012/8(s)/2005-Estt.(B) dated 16.09.2005, the application for obtaining Information under sub-section (1) of section 6 must be accompanied by prescribed application fee drawn in favour of account officer, payable at the local office where the application has been submitted. At present the application fee, which is subject to change from time to time, is as under:-

Application fee : Rs 10/-

Mode of payment : By cash against proper receipt or by demand draft/banker’s cheque/ Indian Postal Order

Persons who belong to BPL category are not required to pay any fee provided necessary documents are produced in support of their claim.


In case it is decided to provide the information, the Requester shall be informed of the additional fees, if any, (as per Section 7(3) of RTI Act, 2005) required to be deposited by information seeker for the information sought and information shall be furnished after the receipt of the fee by the IOCL, as per the Act.

In accordance with directives given in the above mentioned Gazette notification dated 16/09/2005, for providing the information under sub-section 7, of the Act an additional fee shall be charged. At present, the applicable rates, which are subject to change from time to time, are given as under:-

a.For each page (in A-4 or A-3 size paper) Rs. 2/- per page
b.For a copy in larger size paper Actual charge or cost price
c.For samples or models Actual cost or price
d.For inspection of records No fee for the first hour; and a fee of Rs. 5/-
for each hour (or fraction thereof) thereafter

Further, for providing the information under sub-section (5) of section of the Act, the fee shall be charged at the following rates:-

A.For information provided in diskette or floppy Rs. 50/- per diskette or floppy
B.For information provided in printed form At the price fixed for such publication or
Rs. 2/- per page of photocopy for extracts from
the publication

The mode of payment of above mentioned additional fees shall be the same as application fee.


Names, Designation and other Particulars of Central Public Information Offficers

In terms of Section 5 (1) of the Right to Information Act, 2005, the Company has designated various officials as Information Officers and Appellate authorities. The list of such officials is available on


Training to CPIO/APIO/DPIO

Sl.No. Location Date
1. Gujarat Refinery 27.05.2020
2. 27.05.2020 02.06.2020
3. Refineries Headquarters, New Delhi 06.10.2020
4. Mathura Refinery 29.09.2020
5. Mathura Refinery 30.10.2020
6. Refineries Headquarters, New Delhi (conducted by IIPM) 03.03.2021
7. R&D Centre 06.10.2020
8. Corporate Office, New Delhi 27.04.202
9. Corporate Office, New Delhi 18.05.2020
10. Corporate Office, New Delhi 04.08.2020
11. Corporate Office, New Delhi 06.10.2020
12. Corporate Office, New Delhi 15.01.2021
13. SERPL Bhubaneswar 27.04.2020
14. SERPL Bhubaneswar 10.03.2021
15. R&D, Faridabad - Webinar 06.10.2020